DELIVERY AND RETURNS
Placing an order
You can place an order at ShanandToad via our webshop 24 hours a day, 7 days a week. Phone orders are welcome from Monday to Friday from 10 AM until 6 PM. Once the order is placed, an email confirmation will be sent to the customer.
Tracking an Order
At any time after placing an order, you can check the status by logging into your account or contacting customer service.We will do our utmost to deal with your order in a timely manner. All orders will be processed promptly and an email confirmation will be sent within 24-36 hours. Shipping times must be taken into account as of the reception of the order confirmation email.
If any of the items are on backorder or are not available for immediate delivery, the customer will be notified by email and the customer can decide whether to wait for the item, cancel the order, or receive credit for the purchase of another item.
ShanandToad offers delivery to your every need! You can have your order delivered to your home or have a gift delivered to a friend. If the order is a gift, please indicate it at the time of checkout and we will have your item gift-wrapped. A personalized message can also be written, which will be printed on a card and added to the gift. Every ShanandToad order is presented in our charming paper and stickers!
Delivery charges vary depending on the geographical area of delivery.
Express orders that are high in value or high volume are subject to additional shipping charges, per weight and size.
All orders that are over $150, are eligible for FREE Standard shipping
All orders under $150 receive $5 flat-rate Standard shipping (3-4 business days) via USPS
Express shipping on domestic orders are at a flat rate of $25.
All international orders reveive $9.95 Standard International Shipping via International Post.
Express shipping on International Orders are at a flat rate of $39.95.
Express shipping on orders valued over $2000 are subject to additional shipping fees.
This option will be presented at checkout.
Outside of the United States, delivery is carried out via International Registered Post.
Charges will vary depending on the destination and preferred delivery time.
Please note that overseas deliveries are subject to local import duties and taxes, which are at the responsibility of the receiver.
Overseas deliveries may be affected by customs and excise delays. We are at your service to rectify the situation where feasible.
We are not responsible for any losses or damages that occur during shipping and delivery. Lost orders are at the expense of the customer.
Shan and Toad aims to please! However, if for any reason, you are dissatisfied with your purchase, you may return your item/s in exchange for a store credit, all returns must be authorized by email: firstname.lastname@example.org.
Items must be in brand new condition, with original tags attached. After receiving a return number, you may ship the items back to us, shipping costs on your behalf. A $5 restocking fee and the cost of shipping will be deducted from the credit amount.
The return must be sent back within 7 days of receipt. We are not responsible for any returns that are lost or damaged in delivery.
If we identify an unreasonable return pattern, we may restrict or refuse future transactions and returns from such customers at shanandtoad.com.
Swimsuits are final sale only.
All sale items are final sale. Items that are reduced for clearance are not eligible for exchange or store credit.
Policies are subject to change without prior notice.
If at any time, you need assistance, we can be reached at +1 951-719-3736.